(2nd Payment ONLY: Feb 01 - Feb 28, 2026) Final Balance Payment Products
After-sales issue resolution：
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【Common Situations Encountered in Logistics】
【1】. If you encounter a situation where the logistics is stagnant for more than 10 days, please contact us as soon as possible to verify the latest progress of the logistics company's situation.
【2】. If you encounter a situation where the logistics delivery fails or cannot be delivered, please contact us immediately to obtain the contact information of your local delivery company and then contact them to try to retrieve your package.
【3】. If you encounter a situation where the logistics shows delivery but no goods are received, please contact us immediately to obtain the contact information of your local delivery company and the delivery picture as proof to try to retrieve your package.
【Common Situations Encountered with Packages and Goods】
【1】. Your package box has been slightly compressed. This is normal because overseas transportation cannot fully guarantee the quality of the box. Even the most sturdy packaging cannot completely ensure it. If you still cannot accept the damaged box, contact us to obtain partial compensation (based on the damage of the box).
【2】. Your goods are missing certain parts. Please contact us promptly to re-send the corresponding parts (re-sending of parts may incur certain logistics costs) or receive partial compensation (based on the usage situation).
【3】. If your goods have quality issues that prevent normal use, please contact us immediately to obtain partial refund (based on the damage degree of the goods) or re-send (unable to play with).
After-sales Issue Resolution：
----------------------------------
【Common Situations Encountered in Logistics】
【1】. If you encounter a situation where the logistics is stagnant for more than 10 days, please contact us as soon as possible to verify the latest progress of the logistics company's situation.
【2】. If you encounter a situation where the logistics delivery fails or cannot be delivered, please contact us immediately to obtain the contact information of your local delivery company and then contact them to try to retrieve your package.
【3】. If you encounter a situation where the logistics shows delivery but no goods are received, please contact us immediately to obtain the contact information of your local delivery company and the delivery picture as proof to try to retrieve your package.
【Common Situations Encountered with Packages and Goods】
【1】. Your package box has been slightly compressed. This is normal because overseas transportation cannot fully guarantee the quality of the box. Even the most sturdy packaging cannot completely ensure it. If you still cannot accept the damaged box, contact us to obtain partial compensation (based on the damage of the box).
【2】. Your goods are missing certain parts. Please contact us promptly to re-send the corresponding parts (re-sending of parts may incur certain logistics costs) or receive partial compensation (based on the usage situation).
【3】. If your goods have quality issues that prevent normal use, please contact us immediately to obtain partial refund (based on the damage degree of the goods) or re-send (unable to play with).